facilitycompass.com
These Terms and Conditions ("Terms") govern your access to and use of the Facility Compass platform, including the website at facilitycompass.com, mobile applications, and related services (collectively, the "Service"), operated by Trellixo Pty Ltd ("Trellixo", "we", "us", or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Facility Compass is a software platform designed for facility management businesses to manage their daily operations, including scheduling, client management, staff coordination, job tracking, and document management.
To use the Service, you must:
By registering, you represent and warrant that you meet these requirements.
We may offer free trials at our discretion. At the end of a free trial, your account will be converted to a paid subscription unless you cancel before the trial period ends.
We reserve the right to change subscription fees. We will provide at least 30 days' notice of any price increase. Continued use of the Service after a price change constitutes acceptance of the new fees.
Subscription fees are generally non-refundable. If you believe you are entitled to a refund, please contact us at hello@facilitycompass.com.
You agree not to:
You retain ownership of all data you enter into the Service ("Your Data"). We do not claim any ownership rights over Your Data.
By using the Service, you grant us a limited, non-exclusive licence to access, process, and store Your Data solely for the purpose of providing and improving the Service.
You are responsible for the accuracy and legality of Your Data. If you store personal information of your customers, employees, or contractors in the Service, you are responsible for complying with applicable privacy laws, including obtaining any necessary consents.
You may request an export of Your Data at any time by contacting us. We will provide your data in a reasonable format within a reasonable timeframe.
Upon account termination, we will delete Your Data within a reasonable timeframe, unless retention is required by law. We recommend exporting Your Data before closing your account.
The Service, including its design, code, features, branding, logos, and documentation, is owned by Trellixo Pty Ltd and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We reserve the right to modify, update, or discontinue any part of the Service at any time. We will provide reasonable notice of any material changes that affect your use of the Service.
Support is available via email at hello@facilitycompass.com. Response times may vary depending on the nature of the enquiry and your subscription plan.
The Service may integrate with or rely on third-party services (e.g., cloud hosting, authentication providers, payment processors). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their respective terms and policies.
To the maximum extent permitted by law:
You agree to indemnify and hold harmless Trellixo Pty Ltd, its directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
You may cancel your subscription and close your account at any time. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the period you have paid for.
We may suspend or terminate your access to the Service at any time if:
Where possible, we will provide notice before termination and an opportunity to export Your Data.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other applicable consumer protection legislation that cannot be excluded or modified by agreement.
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising under these Terms.
We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date below and, where appropriate, notify you via the Service or by email. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trellixo Pty Ltd regarding the Service and supersede all prior agreements or communications.
If you have any questions about these Terms, please contact us: